Responsible Gaming at hi99 — Your Safety Is Our Priority
Hi99 believes that entertainment is truly meaningful only when it's balanced, mindful, and enjoyable. We genuinely care about the mental and financial well-being of every player in Bangladesh and are committed to providing a safe gaming environment.
Our Responsible Gaming Commitment
Hi99 is more than just an entertainment platform — we're committed to building a trustworthy and responsible environment for players across Bangladesh. We firmly believe that gaming should be a source of joy, not stress or financial hardship. That's why we've developed a range of features and policies to help you play mindfully. Player well-being is the top priority in everything we do at hi99, and we never encourage excessive gaming. Our support team is always on hand to provide the guidance and assistance you need.
Responsible gaming means knowing your limits, taking breaks when needed, and keeping gaming as a small, enjoyable part of your life. hi99 wants you to have a great time — but never at the expense of your personal, family, or financial well-being.
Transparent Policies
All our terms and rules are written in plain language. No hidden clauses, no misleading information.
Player-Centric
Players come first in every decision we make. Your happiness and safety are what we're here for.
Round-the-Clock Support
Whatever the issue, our support team is available seven days a week to help you.
Signs of Risky Behaviour
There are warning signs that can help you recognise when gaming may be becoming a problem — and you're the best person to spot them. Staying aware of your own behaviour is the first step toward responsible gaming. If any of the signs below apply to you, take a break immediately and seek support if needed.
Financial Warning Signs
- Chasing losses by placing bigger and bigger bets to win back money
- Spending money set aside for essential expenses on gaming
- Taking out loans or borrowing money from others to keep playing
- Spending well beyond your budget but being unable to stop
Psychological & Behavioral Signs
- Feeling restless, irritable, or anxious when not gaming
- Hiding your gaming habits from family or friends
- Prioritising gaming over work, studies, or relationships
- Repeatedly trying to cut back on gaming but failing to do so
If you or someone close to you is showing any of the signs above, contact hi99's support team or speak with a professional counselor. Acknowledging the problem is the boldest step you can take toward a solution.
Tips for Setting Time and Budget Limits
The healthiest way to enjoy gaming is to set clear personal limits before you start. Before playing on hi99, decide how much time and money you're willing to spend each day or week — and stick to it. Think of gaming as a leisure expense, just like going to the cinema or eating out. Only budget what you can afford to lose without it affecting your daily life. Chasing losses by going over budget is never a good idea — winning and losing are both part of the game.
The same principle applies to time limits. Set a daily cut-off time for gaming and make sure you're leaving enough room for family, friends, and your own interests. Never let gaming get in the way of sleep, meals, or work.
Budget Planning Tips
- Set aside a separate gaming allowance from your monthly entertainment budget
- Set a maximum spend limit before each session
- Stop immediately when you reach that limit — whether you're winning or losing
- Don't try to immediately win back money you've lost
- Track your spending at the end of each month
Time Management Tips
- Aim to keep your daily gaming time to no more than 1–2 hours
- Avoid long gaming sessions right before bed
- Keep gaming separate from work and study time
- Take regular breaks — at least 10 minutes every hour
- Make time with family your top priority
Self-Control Tools
Hi99 believes every player should have full control over their gaming experience. That's why we offer a range of self-control tools to help you play mindfully and responsibly. Contact our support team to learn more about or activate any of these features.
Deposit Limit Settings
You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once activated, the limit takes effect immediately and cannot be increased before the specified period has elapsed. This helps you stay within your planned budget and maintain financial control.
Breaks & Cooling-Off
If you feel like you need a break, you can activate a cooling-off period lasting anywhere from 24 hours to 30 days. During this time, no bets or deposits can be made on your account — an effective way to reduce stress and give yourself time to reset.
Self-Exclusion
If you feel gaming is having a negative impact on your life, consider activating long-term self-exclusion. This allows you to close your account for a set period or permanently. During self-exclusion, hi99 will not send you any promotional communications.
To activate any of these features, simply reach out to our support team. At hi99, all these tools are completely free and take effect as soon as you request them. We fully respect your decision and will never try to discourage you.
Minor Protection
Hi99 is strictly for users aged 18 and above. Protecting minors from gambling is one of our core responsibilities — and it's something we take absolutely seriously. We verify age at registration and investigate any accounts that raise concern. Technical safeguards are in place to prevent underage access to our platform. If a parent or guardian discovers that their child has been using hi99, we urge them to contact our support team immediately.
Parents are advised to install parental control software on their devices and stay aware of their children's online activity. Have open conversations with your children about online safety, and help them understand the difference between gaming and gambling.
Age Verification Process
When registering with hi99, all users are required to provide their date of birth and may be asked to submit valid identification documents for verification. Our system automatically blocks registrations from minors, and any suspicious accounts are flagged for manual review. We reserve the right to request proof of identity at any time.
What Parents Should Do
Use strong passwords on your devices and never share them with your children. Enable parental controls on your browser and block gaming sites. Regularly monitor your children's internet activity, and if you notice any unusual behavior, have an open conversation with them.
Life Balance & Professional Support
Gaming should be just a small part of a full and balanced life. Time spent with family, friends, work, health, and personal growth should always take priority over gaming. hi99 wants you to live a happy, fulfilling life — one where gaming is a fun way to unwind, not a burden. If you notice gaming affecting your relationships, health, or work, that's an important signal to take a step back. Taking care of yourself isn't a sign of weakness — it takes courage and self-awareness.
Gaming should not be your only escape from stress, loneliness, or low moods. Instead, talk to someone you trust, stay physically active, explore new hobbies, and seek professional mental health support if you need it.
Why Professional Support Matters
If you feel gaming is getting out of control, don't face it alone — reach out to a professional. Mental health specialists, counsellors, and therapists in Bangladesh can provide effective support for gaming addiction. Help is available both online and in person, and everything is kept strictly confidential. Seeking professional help is about taking back control of your life — it's a positive step forward. hi99 stands by you and is ready to support you on your path to well-being.
Remember: acknowledging a problem and seeking help is the smartest thing you can do. Your life, health, and relationships are worth far more than any game.
Helpline
For mental health support, contact the Bangladesh National Mental Health Helpline. The service is completely free and confidential.
Professional Advice
Speak with a specialist at a local mental health clinic or hospital. Taking that first step is the most important one.
Hi99 Support
Contact our support team at: support@hi99-jit.com — we're always ready to point you toward the right help.