Hi99 Privacy Policy — Your Data, Our Responsibility
This policy details how your personal information is collected, stored, and used on the hi99 platform. Protecting the privacy of users in Bangladesh is our highest priority.
Last updated: January 2026
Types of Data Collected
We collect various types of information when you register and use the hi99 platform. The primary purpose is to provide you with the best possible service and to keep your account secure. The different categories of data we collect are described in detail below.
Account Information
At registration, we collect your name, email address, mobile number, and date of birth. You may also be asked to provide information for age verification. Passwords are stored in encrypted form to keep your account secure and are never saved in plain text. Your profile settings and preferences are also associated with your account.
Device & Browser Information
The device, operating system, and browser you use to access hi99 are recorded automatically. Your IP address, screen resolution, and language settings may also be logged. This information is used to optimize the experience for mobile users and assists with fraud detection and security verification.
Payment & Financial Information
For deposits and withdrawals, we collect details related to local payment methods including bKash, Nagad, and Rocket. Transaction amounts (BDT), dates, and payment methods are recorded. Full card numbers or bank PINs are never stored — only the information necessary to confirm a payment is retained. All financial data is transmitted through encrypted channels.
Usage Information
We record which games you play, how long you are active on the platform, and which sections you spend the most time in. Your betting history, gameplay patterns, and responses to promotional offers are also stored. This usage data helps us analyse platform performance and deliver a personalised experience. It is also used for Responsible Gaming monitoring.
How We Use Your Data
Hi99 uses your data only for specific, legitimate purposes and never for anything unrelated to those purposes. The data we collect is used to improve our services, maintain security, and meet legal obligations. The key use cases are outlined below.
- Account Management: Your information is used for registration, login verification, and account security. It also supports password resets and two-factor authentication.
- Service Delivery: Your account information is essential for running games, Sports Betting, jackpots, and rewards programs.
- Payment Processing: Financial information is used to process BDT deposits and withdrawals accurately and to maintain your transaction history.
- Customer Support: The support team may access your account information to resolve your issue, but only when strictly necessary.
- Responsible Gaming: Usage data is analysed to identify unusual gaming patterns and to intervene where necessary.
- Fraud Prevention: Device and usage data is used to detect suspicious transactions and unusual account activity.
- Contact: Your contact details are used to send important updates, security alerts, or promotional messages — but only with your consent.
Hi99 never sells your data to third-party advertisers and will not send you unrelated marketing messages without your consent.
Cookies & Tracking Technologies
Hi99 uses cookies and similar tracking technologies to enhance your browsing experience and keep the platform running smoothly. Cookies are small text files stored in your browser that help remember your preferences on future visits. We use the following types of cookies:
- Essential Cookies: These cookies are essential for keeping your login session active, verifying your identity, and running core platform functions. The site cannot operate correctly without them.
- Functional Cookies: These cookies remember your language preference, theme settings, and login details so you don't have to reconfigure them each time you visit.
- Analytics Cookies: Statistical data is collected to understand which pages are visited most and where users spend the most time. This data is fully anonymized and cannot be used to identify any individual.
- Session Cookies: Session cookies are deleted automatically when you close your browser; persistent cookies expire at the end of their set duration.
You can disable or delete cookies at any time through your browser settings. However, turning off essential cookies may prevent certain key features of the platform from working properly. Disabling analytics cookies will not affect your access to hi99's core services.
Data Retention & Security
Hi99 applies industry-standard security technologies and practices to keep your personal data safe. All data is transmitted via SSL/TLS encryption, protecting it from third-party interception. Sensitive information stored on our servers — such as passwords and payment details — is secured using robust encryption algorithms.
Our server infrastructure is under continuous security monitoring, with firewalls and access controls in place to prevent unauthorized access. Only authorized personnel may access your data, and only to the extent required for their role — all of whom are bound by strict confidentiality agreements. Your data is retained for as long as necessary to provide our services. Following account closure, it will be securely deleted within a reasonable timeframe, except where retention is required by law. In the event of a security breach, hi99 will notify affected users as promptly as possible.
Sharing Data with Third Parties
Hi99 never sells your personal information to third parties. Limited data may be shared with trusted partners solely to deliver our services, only to the extent necessary, and under strict contractual agreements. The specific circumstances under which data may be shared with third parties are outlined below.
- Payment Providers: Financial information necessary to process transactions is shared with bKash, Nagad, Rocket, and other approved payment gateways. These partners manage data according to their own privacy policies and are not permitted to share it further with third parties.
- Technology Service Provider: Limited data is shared with selected technology partners for cloud hosting, cybersecurity, and data analytics services. These partners may only process data in accordance with hi99's instructions and may not use it for their own purposes.
- Legal Obligations: Information may be disclosed in compliance with applicable Bangladeshi law, court orders, or lawful requests from government authorities. In such cases, we disclose only the minimum information legally required.
- Fraud Prevention: Relevant data may be shared with security partners to detect and prevent fraud or unlawful activity, and is always limited to the minimum information necessary.
Outside of the situations described above, hi99 does not share your personal data with any third party without your consent. All of our partners are contractually bound to uphold the same standards of privacy and security that we do.
User Rights
Hi99 believes you should have full control over your personal data. We are committed to upholding the rights listed below and to processing any requests as promptly as possible.
Right to Access
You can request a full overview of the data hi99 holds about you at any time. Simply go to your account settings or contact our support team for a detailed breakdown of your stored information.
Right to Rectification
If any information in your profile is incorrect or incomplete, you can request a correction. Contact our support team to update your name, mobile number, or any other contact details.
Right to Erasure
After closing your account, you may request that your personal data be deleted. However, certain data may need to be retained for a specified period to meet legal obligations or resolve ongoing disputes.
Right to Object to Processing
You may object to marketing communications or the processing of your data for specific purposes. You can unsubscribe from promotional messages at any time, and we will action your request without delay.
Right to Data Portability
You can request a copy of your account data in a structured, machine-readable format — for your own records or to transfer to another service.
To exercise any of these rights, please contact the hi99 support team. We typically process requests within 30 business days. If additional time is needed for any reason, we will let you know in advance.
Policy Updates & Contact
Policy Updates
Hi99 may update this Privacy Policy from time to time. Changes may be necessary due to service expansion, new technology, or legal requirements. For any significant updates, we will post a notice on the website and notify registered users via email or SMS. The effective date of the latest revision will always be shown at the top of this page. Continued use of the platform after any changes constitutes your acceptance of the updated Policy. We recommend checking this page regularly to stay informed.
Contact Support
For any questions, complaints, or requests related to this Privacy Policy, you can reach our dedicated support team. The hi99 support team is available seven days a week on Bangladesh Standard Time. Privacy-related requests are handled on a priority basis.
When submitting a privacy-related request, please write to us from your registered email address and include "Privacy Request" in the subject line. This helps us route your message to the right team quickly.
Play Safe, Enjoy Freely
Your data is fully protected on the hi99 platform. Join the thousands of players across Bangladesh who trust us, and enjoy your favorite games and Sports Betting with complete peace of mind.